1. For customers in the United States:

• Orders for products available in the U.S. warehouse will be shipped from the U.S. warehouse.
• Products not available in the U.S. warehouse will be shipped directly from our factory.

2. For regions outside of the United States:

• All products will be shipped directly from our factory.

Total Delivery Time:
Total delivery time = Processing time + Shipping time.

Processing Time
Once your order is placed, processing usually takes 2-4 business day. If there are any issues with your shipping details, we’ll contact you within 24 hours.

Shipping Time & Cost
Shipping time and costs may vary due to factors like weather, holidays, or unforeseen circumstances.

Taxes & Duties
Customs duties in the recipient’s country are the customer’s responsibility. Any costs due to delivery delays, address changes, cancellations, or returns for personal reasons will be covered by the buyer.

Note: Lwigs will cover any additional costs due to recent U.S. customs regulation changes. Shop with confidence, and we hope your dream wig arrives soon!

Additional Notes:

Deliveries are made on business days (Mon-Fri).

Ensure your address is accessible and secure for delivery.

Keep your phone on, as carriers may need to contact you.

Your package may not require a signature upon delivery.

Responsibility Breakdown:

Shipping Insurance Refund:

Before shipment: Refunded to the original payment method.

Other cases: Refund eligibility may vary.

At Lwigs, we are dedicated to providing every woman with an exceptional hair experience that makes her look and feel her best. If you encounter any issues with your purchase, please feel free to CONTACT US anytime, and we’ll ensure to respond within 24 hours.

1. Order Cancellation

To cancel an order, please contact our Customer Care team within one hour of placing the order.

Unfortunately, cancellations cannot be processed once the order has been shipped.

2. Order Returns

We are pleased to offer returns and exchanges for unused products within 30 days of receipt.

Please note: Each order is eligible for one free return within 30 days.

2.1 Return Conditions

To qualify for a return or exchange, the product must be in its original, unused condition — with no alterations (uncut, unbleached, uncolored, and with untouched lace). For safety and hygiene reasons, we cannot accept used products for return.

2.2 How to Initiate a Return:

3. Exchanges

To exchange an item, simply follow the return process. Our team will confirm the exchange and any necessary payment adjustments. Once we receive the returned product, we’ll ship out the replacement within 5 business days.

4. Refund Processing

Refunds will be issued back to your original payment method within 2 business days of receiving and inspecting your return. Please note that processing times may vary depending on the payment method used.

If you have any questions or concerns, don't hesitate to reach out. We're here to ensure your satisfaction and a smooth shopping experience at Lwigs!

How to Wash Your Wig

Washing your Lwigs wig regularly helps maintain its fresh, natural look. Follow these steps:

1.Fill a Sink with Warm Water: Warm water is ideal for a gentle cleanse.

2.Add a Mild Shampoo: Use a shampoo with nourishing ingredients, and gently submerge your wig.

3.Squeeze Out Excess Water: Gently press the wig to remove excess water—avoid wringing.

4.Rinse Thoroughly: Rinse the wig until the water runs clear, then press out any remaining liquid.

5.Dry with a Towel: Pat your wig with a towel to absorb moisture, but don’t rub.

For a quick refresh, mix water with conditioner in a spray bottle. Lightly mist your Lwigs human hair wig—just like natural curls, a little moisture will revive the bounce and keep them looking fresh.

How to Deep Condition Your Wig

Prevent tangles and keep your Lwigs in top condition with a deep conditioning treatment. Here’s how:

1.Condition Before and After Wear: Apply a nourishing oil (like coconut or olive oil) or conditioner both before and after wearing your wig to keep it smooth and healthy.

2.Limit Product Use: Avoid using excessive hairspray or styling products, as they can cause tangling.

3.Weekly Deep Conditioning: Once a week, soak your wig in warm water. Apply a generous amount of conditioner, starting from the ends and working toward the roots.

4.Let it Absorb: Leave the conditioner in for about 20 minutes to allow the wig to fully absorb the nutrients.

5.Rinse with Warm Water: Rinse thoroughly with warm water, followed by a cool water rinse to seal the hair cuticles.

6.Blot with a Soft Towel: Gently blot with a towel to remove excess water, leaving just enough moisture for the wig to dry naturally.

By deep conditioning your Lwigs, you’ll keep your wig smooth, shiny, and tangle-free, ensuring it stays looking beautiful longer.