Welcome to the Lwigs Shipping & Tracking page! We are committed to ensuring your orders arrive quickly and safely.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to monitor the progress of your package.
What to Do if You Can’t Track Your Order
1.Check with Lwigs Support: If you’re unable to track your order, contact our customer service team for help with verifying your tracking number.
2.Contact the Carrier: Sometimes, carriers take a bit longer to update tracking information. If your package hasn’t appeared in the system, try checking with the carrier directly.
3.Track on Our Website: Use the Lwigs Order Tracking system on our website for real-time updates on your shipment.
Shipping Information
Shipping Methods
Lwigs partners with reliable carriers such as FedEx, DHL and USPS to deliver your orders to locations worldwide.
Delivery Time
Total delivery time is calculated as the sum of Processing Time + Shipping Time.
Processing Time: After placing your order, we typically process and prepare it for shipment within 1-5 business day. If there are any issues with your shipping details, our customer service team will reach out within 24 hours.
Shipping Time: Shipping times may vary depending on your location, chosen shipping method, and potential factors such as weather or holidays. You will see the estimated shipping time at checkout before confirming your order.
Important Notes for Smooth Delivery
Delivery Days: We deliver on business days (Monday - Friday) only.
Secure Address: Please ensure your delivery address is accurate, accessible, and secure to prevent any delays.
Carrier Communication: Keep your phone nearby, as the carrier may contact you for delivery coordination.
Signature Requirements: Depending on the carrier and delivery type, your package may or may not require a signature upon delivery.
Shipping Responsibility Breakdown
|
Scenario |
Responsibility |
|
Incorrect shipping details or undeliverable address |
Buyer |
|
Customs duties in the recipient's country |
Customer |
|
Delivery delays or address changes by the buyer |
Buyer |
|
Cancellations or returns for personal reasons |
Buyer |
Shipping Insurance & Refund Policy
Refund Before Shipment: If you cancel your order before it make, we will refund the full amount to your original payment method.
Refund After Shipment: Refund eligibility for orders that have already been shipped varies based on the circumstances. Please contact our customer support team for assistance.
Need Help?
If you have any further questions or need assistance with shipping, tracking, or anything else, feel free to reach out to us at market@lwigs.com. Our team is here to help!
